Cookie Policy

Last updated: 17 September 2026

This Cookie Policy explains how Sunpower Services, a trading division of Solarvault Ltd, uses cookies and similar technologies when you visit our website.

We use cookies and similar technologies to help our website function correctly, remember your preferences, maintain website security, understand how visitors use our website and, where applicable, analyse website performance and support our marketing activities.

1. About Sunpower Services

Sunpower Services is a trading division of Solarvault Ltd, a company registered in England and Wales.

Solarvault Ltd
Company Registration No.: 13526479
VAT No.: GB 413 075333

Registered Office:
1-3 Manor Road
Chatham
England
ME4 6AE

Head Office:
Whitewall Centre
Whitewall Road
Strood
Kent
ME2 4DZ

Regional Facility:
Factory Road
Burwell
Cambridge
CB25 0BN

Email: mail@sunpowerservices.co.uk
Telephone: 01634 295354

2. What are cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow a website to recognise your device and remember certain information about your visit. They can be used for a range of purposes, including helping a website operate correctly, remembering preferences, understanding how visitors use a website and supporting marketing activities.

We may also use technologies similar to cookies, including tracking pixels, web storage, scripts and tags.

Cookies can generally be divided into two categories:

Session cookies

Session cookies are temporary cookies that are normally deleted from your device when you close your web browser.

Persistent cookies

Persistent cookies remain on your device for a specified period or until you delete them. They may be used to remember your preferences or recognise your device when you return to our website.

Cookies may also be:

First-party cookies

These are cookies placed on your device by our website.

Third-party cookies

These are cookies placed on your device by third-party services that we use or that are integrated into our website.

3. How we use cookies

We may use cookies and similar technologies for a number of purposes.

Strictly necessary cookies

These cookies are required for our website to operate correctly or to provide a service that you have requested.

Strictly necessary cookies may be used without consent where they fall within the applicable exemption under the Privacy and Electronic Communications Regulations 2003 (PECR).

Preference and functionality cookies

These cookies may allow our website to remember information such as your preferences, settings or choices and may provide enhanced functionality.

Where these cookies are not strictly necessary, we will seek your consent before using them.

Analytics and performance cookies

Analytics cookies help us understand how visitors use our website. This may include information such as which pages are visited, how visitors navigate the website and how the website performs.

We may use this information to monitor website performance, identify improvements and enhance the user experience.

Where these cookies require consent, they will only be used after you have provided the required consent.

Marketing cookies

Marketing cookies and similar technologies may be used to understand browsing activity, measure the effectiveness of marketing campaigns or support relevant advertising and marketing activities.

Where consent is required, we will ask for your consent before using these cookies or similar technologies.

4. Cookies used on our website

The cookies and similar technologies used on our website may change from time to time as we update our website, introduce new functionality or change the third-party services we use.

The following section provides details of the cookies currently identified and used on our website:

Essential

Essential cookies enable basic functions and are necessary for the proper function of the website.

NameDescriptionDuration
wpconsent_preferencesThis cookie is used to store the user's cookie consent preferences.30 days

Statistics

Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.

Google Analytics

Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.

Learn more
NameDescriptionDuration
_gac_Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.90 days
__utmaID used to identify users and sessions2 years after last activity
__utmtUsed to monitor number of Google Analytics server requests10 minutes
__utmbUsed to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.30 minutes after last activity
__utmcUsed only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.End of session (browser)
__utmzContains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server6 months after last activity
__utmvContains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.2 years after last activity
__utmxUsed to determine whether a user is included in an A / B or Multivariate test.18 months
_gaID used to identify users2 years
_galiUsed by Google Analytics to determine which links on a page are being clicked30 seconds
_ga_ID used to identify users2 years
_gidID used to identify users for 24 hours after last activity24 hours
_gatUsed to monitor number of Google Analytics server requests when using Google Tag Manager1 minute

Recaptcha

Google reCAPTCHA helps protect websites from spam and abuse by verifying user interactions through challenges.

NameDescriptionDuration
_GRECAPTCHAGoogle reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.179 days

Marketing

Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user.

Google Maps

Google Maps is a web mapping service providing satellite imagery, real-time navigation, and location-based information.

Learn more
NameDescriptionDuration
OGPCThese cookies are used by Google to store user preferences and information while viewing Google mapped pages.1 month
OGPThis cookie is used by Google to activate and track the Google Maps functionality.2 months

We review our use of cookies and similar technologies periodically and may update this Cookie Policy when necessary.

5. Cookie consent

Where required by applicable law, we will obtain your consent before placing or accessing non-essential cookies or using similar technologies on your device.

Where consent is required, consent should be freely given, specific, informed and unambiguous and should involve a clear positive action.

Simply continuing to browse or use our website does not constitute consent.

Where applicable, our cookie consent mechanism may provide you with the ability to:

  • Accept all cookies;

  • Reject non-essential cookies;

  • Select individual cookie categories;

  • Review information about the cookies we use;

  • Change your cookie preferences; and

  • Withdraw your consent.

Your cookie preferences will be handled in accordance with applicable legal requirements.

6. Managing your cookie preferences

You can manage your cookie preferences using the cookie consent controls provided on our website.

Where available, you can change your preferences or withdraw your consent after initially providing it.

You can also control or delete cookies through your web browser. Most browsers allow you to:

  • View cookies stored on your device;

  • Delete individual cookies;

  • Delete all cookies;

  • Block cookies;

  • Block third-party cookies;

  • Allow cookies from particular websites; and

  • Delete cookies when you close your browser.

Please note that blocking or deleting certain cookies may affect the functionality, performance or availability of some features of our website.

7. Third-party cookies

Some cookies and similar technologies used on our website may be provided by third parties.

These third parties may provide services such as:

  • Website analytics;

  • Website security;

  • Embedded content;

  • Website functionality;

  • Performance monitoring;

  • Advertising;

  • Marketing; and

  • Other online services.

Third-party providers may use cookies or similar technologies to collect information about your use of our website.

Where third-party cookies require consent, we will seek your consent before they are used.

Third-party providers may have their own privacy and cookie policies explaining how they collect and use information. We recommend reviewing the relevant third-party information where appropriate.

8. Cookies and personal data

Some cookies and similar technologies may collect or process information that constitutes personal data, either on its own or when combined with other information.

Where personal data is processed, we will handle that information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, where applicable.

Cookie and electronic communications requirements under PECR may also apply alongside data protection requirements.

For further information about how we collect and use personal data, please refer to our Privacy Policy.

9. How long cookies remain on your device

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie and the purpose for which it is used.

Session cookies are normally deleted when you close your browser.

Persistent cookies remain on your device for a specified period or until they are manually deleted.

The cookie information displayed through our cookie policy mechanism may provide further details about individual cookies, including their duration and purpose.

We periodically review the cookies used on our website to ensure that they remain appropriate for their intended purposes.

10. Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be made where:

  • We introduce new website functionality;

  • We change the cookies or similar technologies we use;

  • We introduce or remove third-party services;

  • Our website or business changes;

  • Applicable legislation or regulations change; or

  • Regulatory guidance is updated.

Any changes will be published on this page and the Last updated date will be amended accordingly.

11. Contact us

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please contact us.

Sunpower Services
A trading division of Solarvault Ltd

Head Office:
Whitewall Centre
Whitewall Road
Strood
Kent
ME2 4DZ

Regional Facility:
Factory Road
Burwell
Cambridge
CB25 0BN

Registered Office:
1-3 Manor Road
Chatham
England
ME4 6AE

Company Registration No.: 13526479
VAT No.: GB 413 075333

Email: mail@sunpowerservices.co.uk
Telephone: 01634 295354

Sunpower Services, a trading division of Solarvault Ltd. All rights reserved.

Solarvault Ltd is a company registered in England and Wales.

Company Registration No. 13526479 | VAT No. GB 413 075333

Registered Office:
1-3 Manor Road, Chatham, England, ME4 6AE

Trading Address:
Whitewall Centre, Whitewall Road, Strood, Kent, ME2 4DZ

Copyright © 2026 Solarvault Ltd. All rights reserved.